One card, three people, twenty seconds.
The same card looks different depending on who is holding the phone. Here it is from your side of the counter, from your customer's, and from the bar.
FULL NAMELoyal CustomerSet it up once, then read it
Everything happens in one dashboard, and most of it happens on the first afternoon.
Build the card
Pick your colours, your logo and the little mark that gets stamped. Say how many stamps make a reward and what the reward is. The card redraws as you type.
Print the kit
A poster, a table card, a till sticker and a sheet for the staff with the words to say, all carrying your own code.
Watch the list fill
Every person who joins appears with their first name, their mobile and how often they come in. You can see who joined and who went on to install the card, which are not the same number.
Say something when it matters
Four messages a month, written by you. The stamp, the reward and the birthday ones go out on their own.
Take it with you
Download the whole list as a spreadsheet whenever you like, including the customers of a card you have since deleted.
Twenty seconds, then nothing to remember
This is the part that decides whether any of it works. If joining is hard, nobody joins.
They scan what is on the counter
The phone camera reads the code. No app shop and no waiting on the café's wifi.
Three things to fill in
A first name, a mobile number, and a tick to say they have read the terms. A birthday, only if you asked for one.
The card goes into the wallet they already use
Apple Wallet on an iPhone, Google Wallet on an Android phone. It sits with the boarding passes and it updates itself.
Then they forget about it, which is the point
Every stamp shows up on the lock screen. On an iPhone the card can come up on its own when they are near one of your shops.
If they lose the phone
They get the card back by email, or at the counter from a member of staff. The stamps are kept on our side.
Point the camera, tap once
Whoever is on the bar has a queue to get through. The scanner is built for that and nothing else.
Pair the device once
Open the scanner page on the till iPad or on a phone and scan the pairing code from your dashboard. Nothing is installed.
No PIN, no login, no handover
Holding the paired device is enough.
Point and tap
A first name, a partly hidden mobile number, a stamp count, and one tap to add the stamp.
One stamp a scan, and the count is ours
The count is kept on our side, not on the phone in somebody's hand.
Odd scans are flagged, never blocked
The same card again inside half an hour shows up in a list for you to look at later. The customer at the counter is never turned away over it.
Three ways a card brings somebody back
A reward that is ready, a message you wrote on a quiet afternoon, and a birthday that went out without you. All three land in the same place.
What it is not
It is not a till system
It does not take payments, hold your menu or know what anyone spent. It counts visits and tells you who made them.
It does not text or email your customers
Messages land on the card and on the lock screen, and they can switch that off themselves.
It is not a customer app
There is nothing for your customers to download. If a rival tells you an app is better, ask how many of their customers installed one.
And if you stop paying, cards keep working for 30 days rather than going dark the same night.
Build your card and look at it on your own phone
You can have the card made and the poster printed before the lunch rush.